Jan 14, 2020
Enrique Flores Vargas
wrote
The sensor or pump of my ATO SATO 120P has failures, sometimes turn off the pump when it reaches the level and sometimes not, keep sending water without stopping
Reply
21 Answers
Jan 14, 2020
Tonya O.
agent
wrote
Please provide us with the following:
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. The serial number on the back of the pump
3. Current shipping address
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. The serial number on the back of the pump
3. Current shipping address
Jan 14, 2020
Enrique Flores Vargas
wrote
Thanks Tonya
I'm the final client, so I dont have proof of purchase. I'm from México city, my supplier have this information.
My question is on this case will the warranty apply? My supplier will carry out the procedure in case it applies
I'm the final client, so I dont have proof of purchase. I'm from México city, my supplier have this information.
My question is on this case will the warranty apply? My supplier will carry out the procedure in case it applies
Jan 15, 2020
Tonya O.
agent
wrote
Hello,
In order to do a warranty you would need to get your proof of purchase. If your items is under warranty then i can get you a new sensor sent out.
In order to do a warranty you would need to get your proof of purchase. If your items is under warranty then i can get you a new sensor sent out.
Jan 15, 2020
Enrique Flores Vargas
wrote
Can you send to Mexico City? or only ship to USA
Jan 15, 2020
Tonya O.
agent
wrote
Yes we ship to Mexico City.
Jan 20, 2020
Enrique Flores Vargas
wrote
Thanks Tonya, just last question.
In case the warranty Apple, could you please confirm where should I send the product I have?
In case the warranty Apple, could you please confirm where should I send the product I have?
Jan 21, 2020
Tonya O.
agent
wrote
Coralvue
38183 commercial ct.
slidell, la 70458
38183 commercial ct.
slidell, la 70458
Jan 21, 2020
Enrique Flores Vargas
wrote
Should I send the product that does not work?
Jan 21, 2020
Tonya O.
agent
wrote
Your buying a replacement part? If so you do not have to send in the item that doesn't work.
Jan 21, 2020
Enrique Flores Vargas
wrote
It is not really a purchase, it is a change of pza for guarantee.
I will send you my purchase receipt to validate and apply warranty
Jan 21, 2020
Tonya O.
agent
wrote
Please provide us with the following:
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. The serial number on the back of the pump
3. Current shipping address
1. Proof of purchase with purchase date (PDF, JPG, GIF or PNG format)
2. The serial number on the back of the pump
3. Current shipping address
Jan 21, 2020
Tonya O.
agent
wrote
Your needing parts for the ATO micro correct?
Jan 21, 2020
Enrique Flores Vargas
wrote
yes, that is correct
Jan 22, 2020
Tonya O.
agent
wrote
please provide me with your shipping address
Jan 22, 2020
Enrique Flores Vargas
wrote
Yes, my shipping address is
Retorno 45 #21
Colonia Avante, Alcadia Coyoacán
CP 04460 Ciudad de México
Retorno 45 #21
Colonia Avante, Alcadia Coyoacán
CP 04460 Ciudad de México
Jan 22, 2020
Tonya O.
agent
wrote
Your replacements parts have been sent out.
Jan 22, 2020
Enrique Flores Vargas
wrote
Thank you very much, I'll be waiting
Jan 22, 2020
Enrique Flores Vargas
wrote
Do you know what time should I wait for the package?
Should I receive a guide number? Or should I just wait?
Jan 22, 2020
Tonya O.
agent
wrote
Should get the item in about a week.
Dec 20, 2021
David Tiffany
wrote
Idk where to go here. Our temp sensor keeps shutting down our heater. Plugged in several different heaters and all get shut off. We bought unit on 6-13-2021 from Marine depot. How can I go about getting it fixed/replaced?
Dec 21, 2021
Tonya O.
agent
wrote
Thank you for contacting us. Please go to https://support.coralvue.com/ and submit a ticket, one of our reps will be happy to help you.