May 22, 2021
Celso Luck Neto
wrote
Bought hydros wave engine for my new tank.
Trying to install throught Android device and always get the same error: Exception Bad state: Insecure http not allowed by platform.
Very disapointed...
Trying to install throught Android device and always get the same error: Exception Bad state: Insecure http not allowed by platform.
Very disapointed...
Reply
6 Answers
May 24, 2021
Carlos
agent
wrote
That means your WaveEngine is running an outdated firmware version. There are two ways to fix that:
1) If you have an old Android device that has not been updated to the latest OS, you can download the app there and then run the WiFi setup using these special instructions: https://www.coralvuehydros.com/product-support/hydros-waveengine/connecting-to-your-wifi-network-legacy/
Once you connect to it and update the firmware, you will access it on your current Android device.
2) If you are within the US, I can send you a prepaid shipping label for you to send back your unit, and I will send you a new one with the latest firmware installed so you can access it with your current Android device.
Let me know,
1) If you have an old Android device that has not been updated to the latest OS, you can download the app there and then run the WiFi setup using these special instructions: https://www.coralvuehydros.com/product-support/hydros-waveengine/connecting-to-your-wifi-network-legacy/
Once you connect to it and update the firmware, you will access it on your current Android device.
2) If you are within the US, I can send you a prepaid shipping label for you to send back your unit, and I will send you a new one with the latest firmware installed so you can access it with your current Android device.
Let me know,
Sep 17, 2021
Danny Williams
wrote
So stupid to buy a product to have to have it sent back for an update. Mines doing the same thing.
Sep 17, 2021
Danny Williams
wrote
I can’t even get in contact with the company to send mine back to get updated.
Sep 20, 2021
Carlos
agent
wrote
We are sorry for the inconvenience. Technically, the issue is that the retailer kept the item on the shelf for a long time before selling it. We have not shipped a unit with that old firmware in over 18 months! Most likely, the item got pushed back to the back of the shelf, and only now it got picked and sold.
Nov 27, 2021
Zachary Holtmeyer
wrote
Hello I have a WaveEngine I bought on the last black Friday event (2020), but had to wait till now to set the tank up. Now it will not connect to the hydros app using the legacy set up.
Nov 28, 2021
Carlos
agent
wrote
Please submit a private ticket and we will help you with the issue.