Jul 21, 2020
Sapna Razdan
wrote
I have recently purchased X1 Micropump for my reef aquarium.
But I am facing problem with the pump. When the power to the pump is switched off and turned on again, the LED on the pump starts blinking and the pump does not follow the cycle programed.
Please let us know the resolution to this issue.
But I am facing problem with the pump. When the power to the pump is switched off and turned on again, the LED on the pump starts blinking and the pump does not follow the cycle programed.
Please let us know the resolution to this issue.
Reply
1 Answer
Jul 22, 2020
Angie Brumfield
agent
wrote
Hi Sapna,
This is a common issue, usually due to the Bluetooth being set up incorrectly. Please kill the app completely and then turn the X1 off and then on to fix it. If that doesn't work, delete the app completely and reinstall it since the app and pump are stuck.
Please make sure you are following the instructions outlined in our set up video: https://www.youtube.com/watch?v=Lhz7m2O9I4s
This is a common issue, usually due to the Bluetooth being set up incorrectly. Please kill the app completely and then turn the X1 off and then on to fix it. If that doesn't work, delete the app completely and reinstall it since the app and pump are stuck.
Please make sure you are following the instructions outlined in our set up video: https://www.youtube.com/watch?v=Lhz7m2O9I4s