The bubbles might be too high. The top of the bubble column should be just below the base of the collection cup. The skimmer is not supposed to be collecting foam 24/7. It sits there and whenever there is an increase in organics, then it will collect. If nothing is going on, then the skimmer does not have to be collecting all the time. Sometimes people run the skimmers too high which in turns makes the skimmer collect really wet foam instead of the dry and golden foam which is what it should be collecting.
Regards,
Carlos Chacon
CoralVue