Apr 20, 2014
John
wrote
I purchased a Reef Octopus Diablo DCRS 200 EXT Recirculating Protein Skimmer from MarineDepot.com on 11/30/2013. Skimmer worked great, but several days ago, the pump (DIABLO DC 5500S) stopped working and the skimmer stopped producing any bubbles. My local aquarium service person took a look at it and said that the pump is broken and needs to be replaced.
However, it appears that this particular skimmer and pump has been discontinued. I can't find the pump for sale anywhere, including any aquarium supply website or even on eBay. Do you have any more of the pumps available, or is there a different pump that can replace this particular pump? I paid $650 for the skimmer 5 months ago, and it would be very upsetting if I had to get rid of the skimmer just because the pump is not replaceable.
Thanks
John Park
jjprk@yahoo.com
However, it appears that this particular skimmer and pump has been discontinued. I can't find the pump for sale anywhere, including any aquarium supply website or even on eBay. Do you have any more of the pumps available, or is there a different pump that can replace this particular pump? I paid $650 for the skimmer 5 months ago, and it would be very upsetting if I had to get rid of the skimmer just because the pump is not replaceable.
Thanks
John Park
jjprk@yahoo.com
Reply
2 Answers
Apr 21, 2014
Carlos
agent
wrote
Sorry for the inconvenience. Please go ahead and "Submit a Ticket" and be sure to include the serial number on the back of the pump along with a copy of the purchase receipt. Once we have that information, we will be able to send out a new pump as it is covered under warranty.
Jul 16, 2014
System
wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.