Sep 17, 2017
Ryan
wrote
I cannot get the ICV6 controller to connect to the app. I just purchased the light and controller combo 9/15/17. Once out of 10 tries it connects and says it needs to update firmware to 1.6 then it times out and have to try all over again. I brought it to where I bought it and they tried and had the same outcome. We tried multiple phones. I went to Maxspect website to try and download the 1.6 firmware but it isn't there, only 1.5. Is there a way can manually update firmware and try to connect to the app? My local fish store didnt have any more in stock so i couldnt exchange it. Thank you.
Reply
12 Answers
Sep 17, 2017
Ryan
wrote
Additionally the USB power supply makes a high pitch squealing sound and every time the lights flash on the ICV6 the pitch changes with the pulsing of the lights.
Sep 18, 2017
Chris Conti
agent
wrote
Most likely you will need to hard reset the actual ethereal fixture (not the ICV6).
To reset the Ethereal, just disconnect power, press and hold the control dial then reconnect power. Once the power has been resumed while the control dial is pressed, you can see the RGB light flashing red and green, then let go of the control dial, then press and hold it for 5 seconds, the Ethereal is now reset.
To reset the Ethereal, just disconnect power, press and hold the control dial then reconnect power. Once the power has been resumed while the control dial is pressed, you can see the RGB light flashing red and green, then let go of the control dial, then press and hold it for 5 seconds, the Ethereal is now reset.
Sep 18, 2017
Ryan
wrote
How does the actual light have anything to do with the ICV6 not connecting? Instead of a pulsing Wi-Fi signal all it does is flash. I did hard reset the light, it didn't do anything but reset the light.
Sep 18, 2017
Chris Conti
agent
wrote
You said the Ethereal wouldn't update to version 1.6 right?
Sep 18, 2017
Ryan
wrote
Negative..
Sep 19, 2017
Chris Conti
agent
wrote
How many of your Ethereals are not updating?
Sep 19, 2017
Ryan
wrote
My ICV6 isn't connecting to the Application. My ICV6 isn't updating its firmware. I haven't even gotten as far as to connect the lights.
Sep 19, 2017
Chris Conti
agent
wrote
Haw far away is the Ethereal/ICV6 from your router? If far away please move to within 1 meter and try again.
Sep 19, 2017
Ryan
wrote
I tried standing next to everything. I put all electronics side by side.
Sep 19, 2017
Chris Conti
agent
wrote
Before going forward can you please start a new ticket? Somehow this ticket is public and I don't want to have your personal info searchable.
Sep 19, 2017
Ryan
wrote
Ticket
OWG-ZJNDU-682
OWG-ZJNDU-682
Sep 19, 2017
Chris Conti
agent
wrote
This ticket shows as deleted and I cannot reopen, can you create a new one and post your address? Need to send you a replacement ICV6.