Feb 23, 2018
Christopher
wrote
I currently have 2 vervves a master and a slave unit and no matter how I program the moonlight settings and upload them they always stay on the same settings. I even tried turning the moonlighting completely off and uploading them and they still do it. I unplugged the master and slave for awhile and retried to no avail. Any help would be greatly appreciated.
Reply
11 Answers
Feb 27, 2018
Chris Conti
agent
wrote
I'm assuming you need a firmware update, I will contact Giesemann Germany to confirm an get back to you.
Feb 27, 2018
Christopher
wrote
Thank you very much
Mar 20, 2018
Christopher
wrote
Did you ever get in touch with them about the firmware update?
Mar 20, 2018
Chris Conti
agent
wrote
What device are you using to control the VerVve?
Mar 20, 2018
Christopher
wrote
Android
Mar 22, 2018
Chris Conti
agent
wrote
Giesemann doesn't have a firmware update. We have to replace an internal board, can you send in for an update?
Mar 22, 2018
Christopher
wrote
Do you need just the master unit or do you need the slave as well?
Mar 22, 2018
Chris Conti
agent
wrote
Just the Master need to be sent in.
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 4678
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 + $20.00 return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 4678
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 + $20.00 return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
Mar 22, 2018
Christopher
wrote
Okay thank you. Mine is still under warranty so it'll be just the shipping cost right? And thank you again for helping me
Mar 22, 2018
Chris Conti
agent
wrote
Yes, just the shipping cost to get it to us.
Apr 19, 2018
Christopher
wrote
I just got it back last week from you and it still will not turn the moonlight off also it throws the slave into lightning mode at night time but only the slave and the display screen on the master only works half the time. Maybe something wiggled loose while it was being shipped?