Jun 27, 2016
Brett Larsen
wrote
I've read a few posts here and will just go ahead and post my pictures. The b channel is no longer working on one of my fixtures. Pictures starting from power cord moving towards lcd control.
Reply
9 Answers
Jun 27, 2016
Brett Larsen
wrote
All my pictures didn't post. If I do send the unit in do you just need the unit itself or should I include the power adapter? Thanks.
Jun 27, 2016
Brett Larsen
wrote
Pictures show that they are attached but then disappear when I hit submit. I can email them if you like let me know
Jun 28, 2016
Chris Conti
agent
wrote
Pictures received!
I recommend returning your Razor to us for service:
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 4534
Please include a note with your return address, email address, phone number and a brief description of the problems. Also, please include a copy of your purchase receipt, the Razor has a one year warranty.
Out of warranty repairs are $100.00 including return shipping.
Do not return the power supply or mounting hardware.
I recommend returning your Razor to us for service:
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 4534
Please include a note with your return address, email address, phone number and a brief description of the problems. Also, please include a copy of your purchase receipt, the Razor has a one year warranty.
Out of warranty repairs are $100.00 including return shipping.
Do not return the power supply or mounting hardware.
Jun 28, 2016
Brett Larsen
wrote
Will send back as an out of warranty repair. How do I pay you?
Jun 28, 2016
Chris Conti
agent
wrote
I'll send you a link to make payment when the Razor is ready to ship back.
Jun 29, 2016
Brett Larsen
wrote
I was all ready to send it in today but I see from some of the other posts that you guys are no longer doing the 16k fixtures. .. I have 2 of them so if you change the one I am sending in is it correct to assume that it will no longer match the other half of my aquarium? Do I need to send both fixtures in at the same time for conversion? Please advise.
Jun 29, 2016
Chris Conti
agent
wrote
Yes, please send both fixtures, I will only charge for one.
Jun 29, 2016
Brett Larsen
wrote
I sent both fixtures today. If you want to send me that link I will get you paid
Jun 30, 2016
Chris Conti
agent
wrote
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 4534
RMA# 4534