Apr 20, 2014
Mark Wright
wrote
I recently had a CoralVue 660 repaired by you guys, however, when I received it it is still doing the same thing it did before I sent it to Coral Vue, I tested in a working light, same things. Do I need a new RMA or can I use the same one I had to send the ballast in for repair?
Reply
13 Answers
Apr 21, 2014
Chris Conti
agent
wrote
Sorry about the trouble, please send in using the same RMA.
Chris
Chris
May 02, 2014
Mark Wright
wrote
Chris received a package today that I thought was my repaired 660 ballast. When I opened the box, no ballast, but a water pump. Can you help resolve this please? Thanks, mark
May 05, 2014
Chris Conti
agent
wrote
Sorry about the trouble, please send in using the same RMA.
Chris
Chris
May 05, 2014
Chris Conti
agent
wrote
Sorry, please reply with your full name and address and I'll look into it.
Chris
Chris
May 05, 2014
Mark Wright
wrote
Mark Wright
11812 Great Eastern Way
King George, Va. 22485
11812 Great Eastern Way
King George, Va. 22485
May 05, 2014
Chris Conti
agent
wrote
Thanks, please let me know what model pump you received.
Chris
Chris
May 05, 2014
Mark Wright
wrote
Diable DC pump
May 05, 2014
Chris Conti
agent
wrote
Mark,
UPS
1Z87YE360347997785
RETURN LABEL INSIDE for the pump.
Chris
UPS
1Z87YE360347997785
RETURN LABEL INSIDE for the pump.
Chris
May 12, 2014
Mark Wright
wrote
Chris,
Installed the repaired ballast and turned it on, the light came on and stayed on until the timer turned it off, when the timer was to turn it on, the light did not come on and now does the exact same thing it has been doing all along (turns on for a second and then turns off immediately) Is it possible that this one ballast has other issues? Can I return it for a replacement?
I don't think the problem is in my light wiring, or electrical source. I use another light in there without problems when this ballast was out for repair (twice now) and I can take my one working 660 and put in there and everything works fine.
I think this one has other problems, would like to replace it please.
Thanks,
Mark
Installed the repaired ballast and turned it on, the light came on and stayed on until the timer turned it off, when the timer was to turn it on, the light did not come on and now does the exact same thing it has been doing all along (turns on for a second and then turns off immediately) Is it possible that this one ballast has other issues? Can I return it for a replacement?
I don't think the problem is in my light wiring, or electrical source. I use another light in there without problems when this ballast was out for repair (twice now) and I can take my one working 660 and put in there and everything works fine.
I think this one has other problems, would like to replace it please.
Thanks,
Mark
May 12, 2014
Chris Conti
agent
wrote
Mark,
Yes, please return for replacement. The circuit board manufacturer has identified a possible problem and so far everything has been working perfectly.
Chris
Yes, please return for replacement. The circuit board manufacturer has identified a possible problem and so far everything has been working perfectly.
Chris
May 29, 2014
Mark Wright
wrote
Chris, received the ballast and it worked 3 or 4 times and then started to do the same thing again. Is it possible to get a new one? It just doesn't seem like this one is fixable. Thanks,
Mark
Mark
Jun 05, 2014
Chris Conti
agent
wrote
I'll put in a request for a replacement 660 ballast to be sent to you.
Jul 16, 2014
System
wrote
Your ticket has been closed and marked as resolved due to inactivity. If this is not the case, just reply to this email to reopen the ticket.