Jun 07, 2017
Michael A. Flowers
wrote
I recently purchased and recived the IceCap ATO. After installing the unit, I couldn't get the pump to work. After reading several issues with this unit, I inspected the impeller and found the magnet to be cracked. I have a photo of the cracked magnet that I will attach to an email for your review.
I would like to have a new impeller to replace the defective one I received with my recent order. Please let me know if you have any questions.
Sincerely
Mike Flowers
I would like to have a new impeller to replace the defective one I received with my recent order. Please let me know if you have any questions.
Sincerely
Mike Flowers
Reply
9 Answers
Jun 08, 2017
Angie Brumfield
agent
wrote
Please provide us with the following:
1. Proof of purchase (PDF, JPG, GIF or PNG format)
2. Serial number
3. Current shipping address
1. Proof of purchase (PDF, JPG, GIF or PNG format)
2. Serial number
3. Current shipping address
Jun 08, 2017
Michael A. Flowers
wrote
Please see the attached PDF of my invoice from Marine Depot. Where is the serial number located on the pump? My current shipping address is: 3600 Commerce Ct. Bldg. E., Wayne, MI 48181. I've also provided you with a picture of the cracked impeller magnet for your records.
Jun 08, 2017
Michael A. Flowers
wrote
correction, my shipping zip code is: 48184
Jun 08, 2017
Michael A. Flowers
wrote
FYI, Marine Depot is sending me replacement Ice Cap ATO unit. Although I would like to cancel this request, I think this may have been either a manufacturer or quality control issue that needs to be investigated.
Thanks,
Mike Flowers
Thanks,
Mike Flowers
Jun 09, 2017
Jeremy Rykiel
agent
wrote
The magnet likely was damaged during shipping or handling. A simple replacement of the impeller would remedy the ato to working conditions and a whole replacement is not required.
Sep 23, 2017
Jauvid Ayadi
wrote
My new ATO was not working and I was looking through here for help and found your post. Checked my impeller and its cracked too. Seems like a quality control issue. Mine was cracked in 2 places.
Sep 25, 2017
Jeremy Rykiel
agent
wrote
Sorry for the inconvinience. Please submit a support ticket at coralvue.com/support with your proof of purchase and your shipping info. We will have a replacement sent to you.
Sep 25, 2017
Jauvid Ayadi
wrote
sent you that info under my ticket # PCY-XJZFB-560
Sep 25, 2017
Jeremy Rykiel
agent
wrote
Awesome. I see we are already getting you taken care of. Have a great day.