Razor channel B (blue) stopped working

Dec 16, 2016

Richard P. Grier wrote

Razor 160w 16k.

My light is 2 years old and out of warranty. I took the cover off of the driver board. The plastic on the case and cover had some minor melting. The coating on what appears to be magnets is flaking off. I do suspect the driver board is bad.

My problem is I would like to upgrade to the 15k or get the 10k pucks and get a new driver board but ...... not in stock.

So do I have to wait? How long? Do I need to purchase a new light and scrap this $500 light?

Thousands of dollars in coral is at stake.

19 Answers

Dec 19, 2016

Chris Conti agent wrote

If you are willing to send in for service we will replace the driver board, plus all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.

Dec 26, 2016

Richard P. Grier wrote

Cool. LFS let me borrow a light. I am willing to send the light in. Just need the particulars on getting started and exactly where to send it.

Dec 26, 2016

Richard P. Grier wrote

Sorry for the late reply.

Dec 27, 2016

Chris Conti agent wrote

Please return to:

CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7565

Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.

Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.

I will send a payment link when service is completed.

Dec 27, 2016

Richard P. Grier wrote

Thank you.

Dec 27, 2016

Chris Conti agent wrote

No problem, we'll keep a lookout for it's arrival.

Jan 03, 2017

Chris Conti agent wrote

Your Razor is all set and ready to go, please follow the link below to pay for the repair. Repair fee includes return shipping:

http://www.coralvue.com/maxspect-razor-repair-service

RMA# 7565

Jan 04, 2017

Richard P. Grier wrote

Sweet. Will take care of payment tonight when I get home from work.

Thanks for the great service and communication!

Jan 04, 2017

Chris Conti agent wrote

Thanks, happy to help!

Jan 10, 2017

Richard P. Grier wrote

My light arrived minutes ago with a new problem. The control knob is smashed and loose. What happens now?

Light.jpg

Jan 10, 2017

Chris Conti agent wrote

Do you just need a replacement knob or is the metal shaft loose or broken?

Jan 10, 2017

Richard P. Grier wrote

The entire switch is loose. I removed the cover and it appears that the switch is part of the outer face of the unit? If that is the case the switch has broken off.

Jan 10, 2017

Chris Conti agent wrote

I can send you a replacement endplate if you're willing to change it yourself. You can also send back to us and we'll do the repair. Sorry for the trouble.

Jan 10, 2017

Richard P. Grier wrote

I can replace the endplate. It's no problem for an auto mechanic. It's not really any trouble since I have a light over the tank right now. At first I thought it might have been a shipping problem but there are no pieces in the box which leads me to believe it happened before shipping. It's not that I'm complaining but being a business owner myself it's something I would want to know. You can send the part to the same address as the light:

2101 Ogletown Rd.
Newark, DE 19711

Thanks again for the prompt reply.

P.S. To be clear ... the switch and the endplate are one piece correct?

Jan 10, 2017

Chris Conti agent wrote

Yes, the switch and LCD screen come assembled to the endplate. Sorry for the trouble, I'll have the part shipped out tomorrow.

Jan 11, 2017

Danielle P. agent wrote

I will email you with tracking information when your replacement part ships.

Jan 11, 2017

Danielle P. agent wrote

usps
9405510200883321212071

Jan 17, 2017

Richard P. Grier wrote

Light is fixed and once again over my tank. Thanks for the help and good service.

Jan 17, 2017

Danielle P. agent wrote

That is good to hear!! Let us know if you have any other issues. thanks