Razor

Aug 18, 2014

Robert Beckmann wrote

I have replaced both boards in one of my Razor 160's and I still have lost about 80% of my blue light. ???? I'm losing corals.

What is the solution to this problem? It's not the ballast because I hooked it up to the other ballast that is working fine.

13 Answers

Aug 19, 2014

Chris Conti agent wrote

I can send you replacement LED PADS, or you can return it to us for service. Please let me know how you would like to proceed.

Aug 19, 2014

Robert Beckmann wrote

Please send me the pads and Ill give that a try. Thanks, Chris.

Aug 19, 2014

Chris Conti agent wrote

Thanks, I'll have them out right away.

Aug 21, 2014

Robert Beckmann wrote

Thanks, Chris. Did you send these out?

Aug 21, 2014

Chris Conti agent wrote

Shipped out this morning:

USPS
9405510200830376169232

Aug 21, 2014

Robert Beckmann wrote

Thank you.

Aug 23, 2014

Robert Beckmann wrote

Chris, I will need to send the unit in for service as one of the screws is now broken. Please send me info as to where I send it.

Thanks.

Aug 25, 2014

Chris Conti agent wrote

Robert,

Please return to:

CoralVue
38190 Commercial Ct.
Slidell, LA 70458
RMA# 7154

Please include a note with your return address, email address, phone number and a brief description of the problems.

Sep 02, 2014

Chris Conti agent wrote

FEDEX
522614708836

Sep 02, 2014

Robert Beckmann wrote

Thanks. What was wrong with the light?

Sep 04, 2014

Chris Conti agent wrote

From the CV tech:

Well, the screw holding down the wire to the pad was gone and I replaced the driver board

Sep 04, 2014

Robert Beckmann wrote

I broke the screw, so that had nothing to do with the initial issue. I had also replaced the driver board. Are you sure it works to full power?

Sep 05, 2014

Chris Conti agent wrote

Everything is working to factory specs.