Mar 18, 2014
fernando tietzsch
wrote
Hello, i sent awhile ago a pump in with you guys cause it stop running, it happend again, what do i need to send it back? I remember that time you sent me some kind of tracking number.
Best Regrads.
Fernando Tietzsch
Best Regrads.
Fernando Tietzsch
Reply
6 Answers
Mar 18, 2014
Carlos
agent
wrote
How long ago did you purchase the original pump?
Mar 18, 2014
fernando tietzsch
wrote
well the original pump was replaced once in warranty be yourselfs, the new one is been running for maybe a year or a Little more
Mar 18, 2014
Carlos
agent
wrote
Do you have a receipt for the original pump?
Mar 18, 2014
fernando tietzsch
wrote
well the first time i send it to you, i told them that i couldnt find the recipt, if you want i can give you the serial number of the one you replaced, or if you like i can call you?
Mar 18, 2014
Carlos
agent
wrote
Please submit a ticket and and provide us with the model and serial number of the pump.
Mar 19, 2014
fernando tietzsch
wrote
thank you ill send the ticket right away