Sep 12, 2014
Nick Grooms
wrote
I purchased one 6 months ago. It has sat unused since. I us boxed it only to find the body is totally split in half. I have been trying to call Coralvue for several days. Anyone know where or how I can get a replacement body? It is to good a skimmer to go to waste. Or does anyone know how I can get a human on the phone? I currently have 5 other Reef Octopus skimmers running with GREAT success. But this is the first time I have needed a human...
Nick
Nick
Reply
3 Answers
Sep 12, 2014
Carlos
agent
wrote
Thank you for contacting us and sorry for the inconvenience. Please use the "Submit a Ticket" on the right and be sure to include proof of purchase and also pictures of the damaged body. One of our reps will be able to help you and if needed, send out a replacement body.
Sep 12, 2014
Nick Grooms
wrote
No, it's not your fault... I purchased it new from an individual... They did not pack it well, I assume. I am wanting to purchase a new body. I just want to see how I can.
Sep 12, 2014
Carlos
agent
wrote
Please use the "Submit a Ticket" on the right so we can give you different options.