Dec 03, 2013
Aundrea Morley
wrote
Model-OTP-1000
Please contact us at jeff@lonestaraquariums.com
Please contact us at jeff@lonestaraquariums.com
Reply
3 Answers
Dec 04, 2013
Jeremy Rykiel
agent
wrote
How are they testing the pump? Did they remove the impeller and made sure the magnet impeller is not seized to the shaft. So please be sure your customer takes the impeller out and removes the white shaft from the pinwheel impeller and in one piece.
How To Test for Stray Voltage
1. Obtain a voltage meter. They can generally be found for less than $20 at most automotive parts or hardware stores.
2. Turn the selector to the lowest “AC Voltage” setting range from 0-200.
3. Insert the tip of the black lead to a ground source and drop the red lead into the aquarium.
4. Watch the meter for any reading. Any reading may indicate there is voltage leaking in your system.
How To Identify the Voltage Leak Source
Disconnect each electrical appliance (heaters, pumps, lights, chiller) associated with your tank one at a time and retest for voltage after each unit is disconnected. To be certain the suspected product is leaking current, remove the item and place in a bucket of water outside of the confines of your aquarium, plug in and retest.
How To Solve the Voltage Leak
Replace (recommended) or repair the faulty unit. Always test the tank once again to make sure that you have eliminated the problem.
Install a simple grounding probe in the tank to avoid damage to the tank inhabitants. This may temporarily take care of the symptoms of stray voltage, but it does not cure the cause of the problem.
How To Test for Stray Voltage
1. Obtain a voltage meter. They can generally be found for less than $20 at most automotive parts or hardware stores.
2. Turn the selector to the lowest “AC Voltage” setting range from 0-200.
3. Insert the tip of the black lead to a ground source and drop the red lead into the aquarium.
4. Watch the meter for any reading. Any reading may indicate there is voltage leaking in your system.
How To Identify the Voltage Leak Source
Disconnect each electrical appliance (heaters, pumps, lights, chiller) associated with your tank one at a time and retest for voltage after each unit is disconnected. To be certain the suspected product is leaking current, remove the item and place in a bucket of water outside of the confines of your aquarium, plug in and retest.
How To Solve the Voltage Leak
Replace (recommended) or repair the faulty unit. Always test the tank once again to make sure that you have eliminated the problem.
Install a simple grounding probe in the tank to avoid damage to the tank inhabitants. This may temporarily take care of the symptoms of stray voltage, but it does not cure the cause of the problem.
Dec 04, 2013
Aundrea Morley
wrote
Pump doesn't operate- shocks when handled out of water.
Customer comment and aquarium tech confirmed.
Also- impeller was free moving and not seized - still intact- does not spin.
Customer comment and aquarium tech confirmed.
Also- impeller was free moving and not seized - still intact- does not spin.
Dec 04, 2013
Jeremy Rykiel
agent
wrote
Please ship the pump to us in proper packing material. Do not use original packaging and only send the pump itself. Write on the exterior of the package: RA# 5504
CoralVue
Attn: Repairs RA# 5504
38190 Commercial Ct.
Slidell, LA 70458
Please include a note with the following info:
* A note stating the problem with the product
* Your name
* Receipt showing date and place of purchase
* Return address
* Phone number
* Email address
* Your RA #
If it is repairable it usually is out within 3-4 business days. If we find that the item needs to be replaced we will then ship out a replacement out to you as soon as it is determined. Let me know if you have any questions. Thanks.
CoralVue
Attn: Repairs RA# 5504
38190 Commercial Ct.
Slidell, LA 70458
Please include a note with the following info:
* A note stating the problem with the product
* Your name
* Receipt showing date and place of purchase
* Return address
* Phone number
* Email address
* Your RA #
If it is repairable it usually is out within 3-4 business days. If we find that the item needs to be replaced we will then ship out a replacement out to you as soon as it is determined. Let me know if you have any questions. Thanks.