Kamoer Password resent SMS not generating password

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Sep 15, 2022
Terry Squires wrote
Hello,
When I try and access my Kamoer dosing pumps (i have 3 X4 Pro) my password is invalid, not really but the app says it is. I am used to this and have to change my password frequently. However for the past week, and I have tried everyday, when I reset my password via mobile the new password doesnt generate and if I hit resend SMS again, still nothing. I need to make changes to my pumps so its kind of a big deal. This happened to me a year or two ago and I could get in for a month please help.
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5 Answers
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Sep 16, 2022
Jeremy Rykiel agent wrote
Sorry for the issue you are having with your doser. I am sure it likely has something to do with permissions with the app and your mobile device but not certain. The X4 doser is an older model that was retired when we took distribution of Kamoer several years back so we are not too familiar with them. I will have to work with you and Kamoer to see why the issue is occurring but you will have to open a ticket at support.coralvue.com with your purchase information, and the Serial number off of your devices.
Sep 16, 2022
Terry Squires wrote
Sorry the pumps are all the F4 Pro.
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Sep 19, 2022
Jeremy Rykiel agent wrote
Please send a photo of the QR code each of the pumps you are having issues with to support.coralvue.com with your purchase information so we can better assist you.
Sep 19, 2022
Terry Squires wrote
The issue has resolved. The password resets are once again generating.
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Sep 22, 2022
Jeremy Rykiel agent wrote
Awesome news. Thanks for the feedback.