Blue channel not working on my r420r

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Dec 03, 2019
Ruben Garcia wrote
Just noticed the blue leds went out. After further investigation I see this is a common issue.
I had these lights for about 2 years.
What steps can I take to get this resolved.
Thank you
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7 Answers
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Dec 03, 2019
Chris Conti agent wrote
If you are willing to send in for service, we will replace all LED pads and upgrade to the 120 degree reflectors for $120.00 + $20.00 return shipping.

Otherwise you can purchase the LED pads / reflectors and install yourself:

https://www.coralvue.com/maxspect-razor-15000k-led-pad

https://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector

The 15000K version replaced the 16000K.

Dec 03, 2019
Ruben Garcia wrote
I would like to send the unit in for repair. Do I need a RMA #
Also can you send me the shipping info.
Thank you for getting back to me so quickly.
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Dec 04, 2019
Chris Conti agent wrote
Please return to:

CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 4834

Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $120.00 + $20.00 return shipping.

Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.

I will send a payment link when service is completed.
Dec 04, 2019
Ruben Garcia wrote
Thank you
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Dec 04, 2019
Chris Conti agent wrote
Happy to help!
Dec 08, 2019
Ruben Garcia wrote
Chris sorry to bother you, is there any way I can pay you for a prepaid shipping label. The closest fedex and ups close by the time I get off work. If not I understand and I’ll ship it after the holidays.
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Dec 09, 2019
Chris Conti agent wrote
Unfortunately, we do not offer this option.