May 15, 2023
Tony Roberts
wrote
When will you fix the firmware time sync problem that started happening 3 months after purchasing? This is frustrating for a unit thar cost $400. Poor quality and extremely poor after purchase support. The word is getting around and you will loose existing and potential customers and eventually go out of business.
Reply
3 Answers
May 16, 2023
Tonya O.
agent
wrote
Thank you for contacting us. Please go to https://support.coralvue.com/ and submit a ticket, one of our reps will be happy to help you.
May 16, 2023
Tony Roberts
wrote
Extremely poor and disappointed service. A good customer rep would have submitted the ticket on my behalf and not send me to another site to submit a ticket. I bought two of these poor quality units at $374 each and this is the service I get. Remember customer word of mouth has mire bearing on anything a company can say about its products and services. -1 star rating.
May 19, 2023
Jeremy Rykiel
agent
wrote
I am sorry but our customer service reps are not able to create a ticket from a social media account without the required private information being seen by the public. Thank you for your understanding.