Jan 11, 2017
Matt Heckman
wrote
I just noticed this when I was cleaning the fixture that the royal blue on each channel has discoloration, all the other lenses are fine please advise.
Reply
14 Answers
Jan 11, 2017
Matt Heckman
wrote
Model is a 420R 16k SN# R4A16k-1401-11575
Jan 12, 2017
Chris Conti
agent
wrote
I believe one or more of the LED boards may have a bad chip that is draining the power on the blue channel. Please let me know if you are willing to open up the Razor, remove the lens cover and take photos of all three LED boards.
Razor service manual attached.
Razor service manual attached.
Jan 12, 2017
Matt Heckman
wrote
Yes I should be able to do that later on today.
Jan 12, 2017
Chris Conti
agent
wrote
Thanks, I'll keep a lookout for your reply.
Jan 12, 2017
Matt Heckman
wrote
Here are some more pics.
Jan 12, 2017
Matt Heckman
wrote
All the bulbs seem to be working
Jan 12, 2017
Chris Conti
agent
wrote
I recommend replacing the LED pads.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
Jan 21, 2017
Matt Heckman
wrote
I will be able to send it off when I get back in town, do you have a PO and address that you want me to send it out to?
Jan 23, 2017
Chris Conti
agent
wrote
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7593
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7593
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
Feb 28, 2017
Matt Heckman
wrote
Hey Chris Conti the light is on the way to you.
Mar 01, 2017
Chris Conti
agent
wrote
Thanks for the update, we'll keep a look out for its arrival.
Mar 03, 2017
Chris Conti
agent
wrote
Your Razor is all set and ready to go, please follow the link below to pay for the repair. Repair fee includes return shipping:
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 7593
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 7593
Mar 03, 2017
Matt Heckman
wrote
Thanks Chris, I went ahead and sent the payment. I was wondering if I could get back the old LED boards for back ups? If not I understand.
Mar 03, 2017
Danielle P.
agent
wrote
FedEx
670737708672
670737708672