Feb 16, 2017
Steven
wrote
It seems that I'm having the same problem as many others. I have a blue LED out so all the blue is experiencing significantly less power then my other fixture that's set the same. I purchased the fixture in December of 2013 from bulkreefsupply. Please advise.
Reply
19 Answers
Feb 16, 2017
Chris Conti
agent
wrote
I believe one or more of the LED boards may have a bad chip that is draining the power on the blue channel. Please let me know if you are willing to open up the Razor, remove the lens cover and take photos of all three LED boards.
Razor service manual attached.
Razor service manual attached.
Feb 16, 2017
Steven
wrote
Sorry I didn't specify this is the 120w 10k model. Only 2 led pads.
Feb 17, 2017
Chris Conti
agent
wrote
I recommend replacing the LED pads.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
If you are willing to send in for service we will replace all LED pads and upgrade to the 120 degree reflectors for $100.00 + return shipping.
Otherwise you can purchase the LED pads / reflectors and install yourself.
http://www.coralvue.com/maxspect-razor-15000k-led-pad
http://www.coralvue.com/maxspect-razor-r420r-120-degree-white-reflector
The 15000K version replaced the 16000K.
Feb 17, 2017
Steven
wrote
Do you mean the 15000k replaced the 10000k? You seem to be out of stock on the website. I have 2 fixtures. So if I change the pads to 15000k I can't just do the one fixture I have to do both. Can you give me a deal on the LED pads and the new reflectors. I need four of each.
Feb 17, 2017
Chris Conti
agent
wrote
If you send them in for service we will upgrade both for $100.00 + $20.00 return shipping.
Feb 18, 2017
Steven
wrote
Sounds great. But I have nothing to light my tank with. Can you just send them to me for the same price?
Feb 20, 2017
Chris Conti
agent
wrote
Maxspect is only offering this special for service preformed in our service center.
Feb 20, 2017
Steven
wrote
Ok tell me what I have to do. I'll find lights.
Feb 20, 2017
Chris Conti
agent
wrote
Please return to:
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7619
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
CoralVue
38183 Commercial Ct.
Slidell, LA 70458
RMA# 7619
Please include a note with your return address, email address, phone number and a brief description of the problems. Out of warranty repairs are $100.00 not including return shipping.
Do not send the power supply or mounting hardware. Turnaround time is 2 days in our service center.
I will send a payment link when service is completed.
Mar 03, 2017
Lynn Ward
wrote
But the Led pads are'nt available- and they haven't been for awhile.when are they going to be available?
Mar 03, 2017
Chris Conti
agent
wrote
We have some small stock for in house service, just now enough to list on the website for sale.
Mar 11, 2017
Steven
wrote
Lights are being shipped today.
Mar 13, 2017
Chris Conti
agent
wrote
Thanks for the update, we'll keep a look for its arrival.
Mar 16, 2017
Chris Conti
agent
wrote
Your Razor is all set and ready to go, please follow the link below to pay for the repair. Repair fee includes return shipping:
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 7619
http://www.coralvue.com/maxspect-razor-repair-service
RMA# 7619
Mar 16, 2017
Steven
wrote
Both units correct?
Mar 16, 2017
Chris Conti
agent
wrote
Yes, both units. I will only charge you the single fee to repair both.
Mar 16, 2017
Steven
wrote
Sweet! Thanks.
Mar 16, 2017
Steven
wrote
Payment sent
Mar 16, 2017
Chris Conti
agent
wrote
Thanks, we'll get this out for you tomorrow.