Mar 14, 2019
ryan
wrote
I have the app connected to the ICV6 but my gyre isn't coming up in the app. Brand new ICV6 and Brand new gyre xf330's with controller. Any ideas?
Reply
15 Answers
Mar 14, 2019
Carlos
agent
wrote
Where are you located?
Mar 14, 2019
ryan
wrote
Florida
Mar 14, 2019
ryan
wrote
Ok its coming up in the app I think now. It has an eye next to it and the white dot but I cant select the dot
Mar 14, 2019
Carlos
agent
wrote
hmmm, you should be able to select the pump to control. What mobile device are you using? Apple or Android?
Mar 14, 2019
ryan
wrote
Android galaxy s9.
It's odd. I can hit the eye and that changes colors and resets but I can't click the white dot to check mark it. I watched your video on it on youtube and it seems pretty straight forward. I tried reinstalling the app and restarting my phone with no luck.
It's odd. I can hit the eye and that changes colors and resets but I can't click the white dot to check mark it. I watched your video on it on youtube and it seems pretty straight forward. I tried reinstalling the app and restarting my phone with no luck.
Mar 14, 2019
Carlos
agent
wrote
By any chance do you have access to a different device that maybe you can try? Just to see if there is an issue with the Galaxy S9 software? You know Android software is slightly different per manufacturer... one of the few drawbacks of Android as compared to Apple.
Mar 14, 2019
ryan
wrote
hmm no unless theres a way to download it to my laptop.
Mar 14, 2019
Carlos
agent
wrote
No, the app can only be used on mobile devices. I'll need to forward this to the manufacturer so they can find out what the issue is.
Mar 14, 2019
ryan
wrote
Thanks for the quick replies. I'll try to use a friends phone if I can talk them into letting me borrow it in the meantime.
Mar 18, 2019
Alex
wrote
I'm having the same issue on my Samsung s10+ (android os), I'm in Ohio. I just found this thread after being told to enter a ticket here and figured I'd comment on this since the same issue is already here.
Mar 18, 2019
Alex
wrote
Mine comes up and I'm able to click the eye however the white dot will not select, I can turn the dot on and off on my return pump however the 330 gyre dot will not change state.
Mar 19, 2019
Carlos
agent
wrote
Have you tried resetting the pump controller? Do a full reset on the controller and then try again. That usually solves the issue.
Mar 19, 2019
ryan
wrote
Hey Alex and Carlos, The Reset worked. I'm able to control them now.
Alex in case you don't know the procedure to reset it was posted on the forums for me as well.
"Hi, thanks for your support. This is customer service from Maxspect. It looks like a little bit signal jam. Please kindly help to reset the controller and add it again in Syna-G APP.The Methods is: 1st cut the power of the controller; 2nd Press and hold the dial of the controller while reconnecting the power, then you could enter System Setup Page; 3rd On System Setup Page, turn the dial to select "Option 2 Reset". 4th Try to add it again in Syna-G APP. Please give it a try and share us with update."
Alex in case you don't know the procedure to reset it was posted on the forums for me as well.
"Hi, thanks for your support. This is customer service from Maxspect. It looks like a little bit signal jam. Please kindly help to reset the controller and add it again in Syna-G APP.The Methods is: 1st cut the power of the controller; 2nd Press and hold the dial of the controller while reconnecting the power, then you could enter System Setup Page; 3rd On System Setup Page, turn the dial to select "Option 2 Reset". 4th Try to add it again in Syna-G APP. Please give it a try and share us with update."
Mar 19, 2019
ryan
wrote
Thanks for the help Carlos!
Mar 19, 2019
Carlos
agent
wrote
Excellent!!!! Glad to hear that and thank you for sharing the reset procedure with Alex!!