Aug 11, 2014
Carole Plourde
wrote
Hi! I have a reef octopus XS200 and I was trying to put it in my sump to see where to put my division (I'm building the sump) and knock the motor on the side of the sump and it broked a piece of the body where it holds the motor...is the warranty cover that? It never see water yet, I was only dry fitting to see how much spaced it needed, please help I was in the middle of my new tank build :(
Reply
5 Answers
Aug 12, 2014
Carlos
agent
wrote
Unfortunately that would not be covered by the warranty. We can offer you repair service or if you would like, we can offer you a replacement body only without the pump or collection cup as you already have that.
Let me know and I can quote you prices,
Let me know and I can quote you prices,
Aug 12, 2014
Carole Plourde
wrote
Ok...annoying because it really didn't hit hard at all on the glass..but let me know how much is another one please..
Aug 13, 2014
Carlos
agent
wrote
Carole,
Can you please attach a picture of the body of the skimmer so we can see the version you have and if we still have it in stock?
Can you please attach a picture of the body of the skimmer so we can see the version you have and if we still have it in stock?
Aug 13, 2014
Carole Plourde
wrote
Ok picture send..its the reef octopus Diablo SX 200 in sump, or is there a way I can fix fit? With glue or something
Aug 13, 2014
Carlos
agent
wrote
Carole,
The price of the replacement body not including the pump or collection cup is $125 plus shipping.
Let me know if you are interested.
The price of the replacement body not including the pump or collection cup is $125 plus shipping.
Let me know if you are interested.