Feb 14, 2014
Keith Gooch
wrote
I have two R420R 120 W units. About a week ago, the blue channel on one stopped working.
I assume the cause is electrical wiring or electronic and not burned out LEDs since all seemed to stop working at once. Nothing unusual happened during this time that I can think of that might account for the problem.
How can I get these repaired?
Would this likely be covered by warranty?
Keith
I assume the cause is electrical wiring or electronic and not burned out LEDs since all seemed to stop working at once. Nothing unusual happened during this time that I can think of that might account for the problem.
How can I get these repaired?
Would this likely be covered by warranty?
Keith
Reply
4 Answers
Feb 14, 2014
Chris Conti
agent
wrote
Keith,
One of the driver coils has failed on your Maxspect Razor. We have replacement driver boards that I can send you to return your Razor to working condition. The repair is very easy, all that is needed is a Phillips head and small flathead screwdrivers. Otherwise you can return the Razor to us and we will perform the service for you. Please let me know how you would like to proceed.
One year warranty from date of purchase on the Razor, how long have you had it?
Maxspect Razor service manual attached.
Chris
One of the driver coils has failed on your Maxspect Razor. We have replacement driver boards that I can send you to return your Razor to working condition. The repair is very easy, all that is needed is a Phillips head and small flathead screwdrivers. Otherwise you can return the Razor to us and we will perform the service for you. Please let me know how you would like to proceed.
One year warranty from date of purchase on the Razor, how long have you had it?
Maxspect Razor service manual attached.
Chris
Feb 14, 2014
Keith Gooch
wrote
I would prefer to do the repair here. How can I send you my address other than posting it publically?
I have had it about a year but do not remember the exact date. I will try to find the paper work.
Keith
I have had it about a year but do not remember the exact date. I will try to find the paper work.
Keith
Feb 14, 2014
Chris Conti
agent
wrote
Keith,
Email me your address:
Chris@coralvue.com
Email me your address:
Chris@coralvue.com
Feb 24, 2014
Chris Conti
agent
wrote
Keith,
Shipped replacement part on 2/17, did you receive it yet?
USPS
9405510200830157186212
Chris
Shipped replacement part on 2/17, did you receive it yet?
USPS
9405510200830157186212
Chris