Nov 26, 2014
Bryan Smith
wrote
I am having the same problem that Justin reported on Nov 20. I installed my pump on Nov 9 and ran it in constant forward mode @ 40%. I reprogrammed it on Nov 15 to run in alternating mode 40% forward and 20% reverse set at 30 min interval. Forward runs properly but when it switches to reverse it runs for about 5 sec then stops and the light changes to flashing red. After about a minute it switches back to forward and runs normally until the next cycle.
Reply
11 Answers
Nov 26, 2014
Bryan Smith
wrote
Just found the post about setting the reverse mode rate to 40% as well. I'll give that a try.
Nov 26, 2014
Carlos
agent
wrote
Yes, thank you. Please keep us posted!
Nov 27, 2014
Bryan Smith
wrote
Hi Carlos
It now runs both forward and reverse at 40%. How long do I have to run it in reverse at 40% before I can change it back to 20%?
Thanks
It now runs both forward and reverse at 40%. How long do I have to run it in reverse at 40% before I can change it back to 20%?
Thanks
Nov 28, 2014
Carlos
agent
wrote
The breakin period usually takes 3 weeks. Keep an eye on it and let me know if you have any issues after that.
Dec 01, 2014
Bryan Smith
wrote
Hi Carlos
Even at 40% on reverse flow the pump is starting to stop running and flashing red. It seemed to be fine so I can't say for sure when it started. It's the same symptom as when I tried to run it at 20%.
Even at 40% on reverse flow the pump is starting to stop running and flashing red. It seemed to be fine so I can't say for sure when it started. It's the same symptom as when I tried to run it at 20%.
Dec 01, 2014
Carlos
agent
wrote
Please use the "Submit a Ticket" on the right and be sure to include proof of purchase, serial number and shipping address.
Dec 03, 2014
Bryan Smith
wrote
Hi Carlos
I upped the reverse speed to 50% and it is running properly again. If it starts having problems again at 50% I'll submit a ticket. If it makes it through the 3 week break in period I will change it back to the original 20% and if the problem starts again I'll submit a ticket.
Cheers
I upped the reverse speed to 50% and it is running properly again. If it starts having problems again at 50% I'll submit a ticket. If it makes it through the 3 week break in period I will change it back to the original 20% and if the problem starts again I'll submit a ticket.
Cheers
Jan 03, 2015
Scott
wrote
Did this work? Mine is having same problems. I had to switch to the spare parts to get it to work in reverse flow.
Jan 05, 2015
Carlos
agent
wrote
Please use the "Submit a Ticket" on the right to start a private ticket. Be sure to include proof of purchase and the serial number on the side of the tin box (the number below the bar code).
Jan 08, 2015
Bryan Smith
wrote
Hi FreestylE1
I tried changing it back to 20% and the problem is still there. I then changed it back to 50% and now it won't work. I guess it's time to submit a ticket.
I tried changing it back to 20% and the problem is still there. I then changed it back to 50% and now it won't work. I guess it's time to submit a ticket.
Jan 09, 2015
Scott
wrote
So the reverse flow works fine if I switch out the parts with a spare part b from the box. So running a A-B type. Is it supposed to work in alternating flow with original A-A setting and pieces? That's the only time it doesn't work.