Sep 09, 2017
Nathan
wrote
Hi I had my Gyre running last night and it was on constant mode. This morning when I woke it the pump was off and the controller was off too. I checked to see if it was still plugged in and it was, however the batter would only flash green. I tried a different outlet on another wall and same thing happened.
Reply
10 Answers
Sep 11, 2017
Carlos
agent
wrote
batter? Are you referring to the power supply?
Sep 11, 2017
Nathan
wrote
Yes the power supply
Sep 11, 2017
Carlos
agent
wrote
Where are you located?
Sep 11, 2017
Nathan
wrote
Davis CA area. I just got the Gyre a week ago.
Sep 11, 2017
Carlos
agent
wrote
Please head over to www.coralvue.com/support and submit a ticket. Be sure to include your proof of purchase as well as the serial number on the back of the dry magnet. One of the reps will be able to help you.
Oct 24, 2017
Dennis Aberin
wrote
Hi. I am having the same problem like Nathan. I just bought my Gyre XF230 with just one pump. Bought it with Dr. Foster and Smith. It arrived on Oct 23rd and installed it immediately. I was so happy and excited to see it how it was performing very well in my tank. Checked the following morning Oct 24th, before going to work and it was still working beautifully. However after arriving home from work I noticed it was not working. NO water circulation nor gyre motion. The power supply unit has blinking green light and the Controller Unit is off and has no settings nor showing any digital settings. I attempted to press the modes botton but no avail. I tried unplug and replug, and used different outlet, still NOT powering on nor functioning. Please advise.
Oct 25, 2017
Carlos
agent
wrote
Please submit a private ticket and one of the reps will be able to help you.
Oct 25, 2017
Nathan
wrote
It ended up being the controller for me.
Nov 19, 2017
Chak Ra
wrote
I have the same issue too. Just got the pump 2 months ago. Will submit a ticket asap. How long did it take to get a replacement part? Thanks
Oct 25, 2019
Grant Linneberg
wrote
I have the same problem. I wish someone would have wrote if they got it resolved. I did submit a ticket, but as it's Friday evening and they won't respond until Monday, I figure I'll just pull the unit and go get a refund.